Technical Support

Job Responsibilities:
  • Provide 1st and 2nd line support, dealing with hardware, software and networking issues and communicate a professional high-quality service level to our distributions and end-users while standing the agreed SLA.
  • Escalate support tickets through the relevant teams while keeping the customer informed.
  • Management of tasks and tickets ensuring all notes and details are up to date and accurate.
  • Provide technical training to new and existing customers.
Desired Experience:
  • At least 2 years of experience in a full hands-on Tech position, preferably as Technical Support Engineer
  • Good analytical and problem-solving skills
  • Up-to-date technical knowledge
  • Excellent communication skills (written and verbal) with a strong customer focus
  • Ability to prepare and provide technical training.
  • An in-depth understanding of software and equipment your customers/employees are using
  • English & French is a MUST!
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